FAQs

Go to your Profile tab and tap Withdraw. Please note that there is a $10 minimum to withdraw. You can link a debit card, bank account, PayPal, or Venmo (all subject to availability). You’ll need to complete identity verification first — you must be 18+, have a government-issued ID, and pass a liveness check.

Verification usually happens within a few minutes. If it has been more than 24 hours, contact us via “Need Help” under Help & Support in the Profile tab or email us at support@playpacked.com.

Instant withdrawals average about 10 minutes. Bank transfers may take up to 2 business days. Please note that depending on your bank, additional delays may be introduced.

Yes, you are responsible for taxes on any gains from card sales. Once you exceed $600 in a year, Packed will collect your tax information and issue forms at year-end. Withdrawals above $600 are paused until your tax forms are complete.

Verification is handled by our third-party provider, Footprint. Failed verifications go to manual review. If manual review doesn’t pass, you’ll need to submit notarized identity documents. Without approved verification, you won’t be able to withdraw or ship cards.

Packed applies purchase and withdrawal limits to prevent fraud and comply with payment processor requirements. The minimum withdrawal is $10. Your limits may increase over time based on your transaction history.

Both are linked in the Profile tab of the Packed app, under “Help & Support”.

Packed uses a semi-automated proprietary system to determine FMV. Factors include but are not limited to: rarity, previous sales, comparable sales, market dynamics, professional grading, provenance, authenticity, average time-to-sale, and signatures or notable additions.

FMV updates automatically as market data changes and is not guaranteed to remain stable. Packed makes no representation that its FMV matches any external market calculation.

Packed will buy back any card in your inventory at the current FMV for at least 1 day from your purchase date. After 1 day, Packed may withdraw the offer.

Up to 10 at a time, counting cards and any other collectibles together. If you add an 11th, you’ll be prompted to sell one of the collectibles already in your Vault to make room for the new one.

Shipping requires completed identity verification. If your verification is pending or hasn’t been started, you won’t be able to ship.

Yes. Applicable sales tax is charged at the time of shipment and debited from your Packed account balance before the shipment is released.

Packed is not responsible for packages once delivered to the carrier (except in cases of inventory error). For lost or damaged shipments, contact the carrier directly.

Check your tracking info and the card you received. If there’s a mismatch, report it via “Need Help” under Help & Support in the Profile tab. Packed digitally tracks every shipment and unsubstantiated inventory error claims may result in account termination.

Tap “Need Help” under Help & Support in the Profile tab. If you can’t access the app, email us at support@playpacked.com.