Privacy Policy

Last updated: March 9, 2026

Packed ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use the Packed app and related services.

1. Information We Collect

We collect information you provide directly, including:

Account information: name, email address, and password
Payment information: processed securely through our payment processor — we do not store full card numbers
Shipping address for physical card fulfillment
Communications you send to our support team

We also collect information automatically when you use the Service:

Device information: model, OS version, unique device identifiers
Usage data: features used, packs opened, session duration
IP address and approximate location
Crash logs and performance data

2. How We Use Your Information

We use your information to:

Provide, operate, and improve the Service
Process payments and fulfill physical orders
Communicate with you about your account, orders, and updates
Detect and prevent fraud or abuse
Comply with legal obligations

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your information with:

Service providers who help us operate the Service (payment processing, shipping, analytics, cloud hosting)
Law enforcement or government agencies when required by law
A successor entity in the event of a merger, acquisition, or sale of assets

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service and comply with legal obligations. You may request deletion of your account and associated data by contacting us.

5. Security

We use industry-standard security measures to protect your information, including encryption in transit and at rest. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

The Service is not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a minor, we will delete it promptly.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at support@getpacked.app. California residents may have additional rights under the CCPA.

8. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.

10. Contact

Questions or concerns? Reach us at support@getpacked.app.