Packed

Last updated · August 5, 2026

Responsible Purchasing Policy.

At PlayPacked, Inc., we are dedicated to fostering responsible purchasing practices and safeguarding the well-being of all our users. We believe gaming should be an enjoyable and entertaining experience, and it is our responsibility to empower users to make informed decisions about their habits. With that in mind, we have established the following Responsible Purchasing Policy:

1. Self-Exclusion

Users who feel they need a break from gaming or wish to take greater control over their gaming activities may request to self-exclude at any time.

How to Request Self-Exclusion

Self-exclusion can be initiated by contacting our support team via support@playpacked.com or through the Packed app.

Processing Your Request

Upon receiving a self-exclusion request, our team will promptly flag the user’s account as restricted from purchasing activities in accordance with this policy. Users may choose the length of their self-exclusion period, ranging from a temporary suspension to a permanent exclusion. Users who opt for permanent exclusion will be unable to use the app with their existing phone number going forward.

2. Account Balance

Users should withdraw all available funds from their account before submitting a self-exclusion request. Once an exclusion has been applied, users will be unable to access or retrieve any funds remaining in their Packed account.

Please note that deposits are non-refundable, regardless of exclusion status. Only winnings are eligible for withdrawal. For full details, please refer to our Terms of Use.

3. General Guidance

Playing Responsibly

Video games are designed for entertainment and are best enjoyed as part of a healthy, well-rounded lifestyle. That said, excessive or compulsive gaming can have real consequences for your health, personal relationships, and daily responsibilities.

Potential Risks of Excessive Gaming

  • Disrupted sleep and persistent fatigue
  • Neglect of relationships, work, or academic commitments
  • Physical health concerns such as eye strain, headaches, and repetitive stress injuries
  • Reduced physical activity and associated wellness impacts
  • Social withdrawal and diminished engagement with real-world activities

Healthy Habits We Recommend

  • Take regular breaks — at least 10 to 15 minutes for every hour of play
  • Maintain a balanced daily routine that includes physical activity, social time, and other personal responsibilities
  • If you have children, actively monitor their gaming time and the content they engage with

4. Continuous Improvement

  • We regularly review and update this Responsible Purchasing Policy to ensure it remains current, effective, and aligned with evolving industry best practices.
  • We welcome feedback from users and stakeholders as part of our ongoing commitment to improving our responsible measures.